Return and Exchange Policy
At Wildcatter Designs, we take pride in the quality and craftsmanship of our products. Please review our policy below regarding returns, exchanges, and damaged items.
Custom and Personalized Products
Due to the made-to-order nature of custom and personalized goods, all sales on custom items are final. We do not accept returns or exchanges on personalized products unless the item arrives damaged, defective, or with an error made on our part.
Non-Custom Items – (Standard Inventory)
If you purchased a non-custom item and wish to return or exchange it:
Return Window: Requests must be made within 10 days of delivery receipt.
Seasonal Items: Seasonal and holiday items are not returnable, but can be exchanged if damaged.
Condition: Items must be unused, unaltered, and in original packaging.
Return Shipping: The buyer is responsible for all return shipping costs.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, we will replace it at no extra charge:
Reporting Window: You must contact us within 10 days of delivery receipt.
Evidence Required: Clear photographic evidence of the damage or error is required before a replacement can be processed.
Return Shipping: If we require the incorrect, defective, or damaged item to be returned to us, Wildcatter Designs will cover return shipping costs.
Sale Items
Sale items will be returned at the price paid, not the listed retail price. Refunds will not be granted for items purchase and later included in a sale, or when a sale price is lower than a previous sale price.
Gifts
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to:
Wildcatter Designs
102 E Broad St #624
Forney, TX 75126
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
How to Initiate a Return or Replacement
To start a request, contact us at info @wildcatterdeisngs.com with your order number, a brief description of the issue, and photos (if applicable).